“Oh, hello Mr X. It’s Jonathan from HDG here, just calling to see when it would be convenient for me to pop over and replace a hard drive in your server.”
“Why?”
“Our monitoring has shown that one of the hard drives is starting to report errors. Nothing serious to worry about, all your data is safe as the drives are configured to be redundant if they fail. Just a precaution.”
“Sounds expensive?”
“No, no charge, all part of your package. Should only take about 10 minutes to swap it out and we won’t need to stop the server, so whenever it’s convenient for me to pop in…”
Sound too good to be true? Actually, this was based on a real conversation with a customer on our Small Business Peace of Mind Package a few days ago.
Jonathan Gwyer first delved into geekery with a ZX81 in 1981 and has been working in IT since 1990.
A Microsoft Certified Professional with many years of large corporate experience and training, he now focuses on helping small businesses make the most of their IT.
A Microsoft Certified Professional with many years of large corporate experience and training, he now focuses on helping small businesses make the most of their IT.
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